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PureFiber - when will it be available in my area

tstorzuk
Friendly Neighbour

So, I just recently upgraded my internet. I was pretty shocked to find out that I can't get PureFiber in my neighborhood. Which leads me to ask....

 

When will it be installed in my area?

Is there a map somewhere that shows what areas are going to be upgraded?

Does it show when the areas are going to be upgraded?

 

If not, how do I find out when PureFiber will be available in my neighborhood?!!!!!

8 REPLIES 8

dgstevenson
Ambassador

@tstorzuk Wrote: 

I was pretty shocked to find out that I can't get PureFiber in my neighborhood. Which leads me to ask....

When will it be installed in my area?

 

Telus does not publish their planned rollout of Fibre. The earliest info you are likely to see will be promotional materials in your mailbox, or roving salespeople, or perhaps you will see Telus service trucks in your area...

 

I believe this is the tool that Telus utilizes for address determination. https://order.fibre.telus.com/ you may want to check there for updates regarding your address...

 

If you find a post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.

Just FYI, when I fill out the form at the supplied link, it tells me this;

 

We are having trouble qualifying your address for TELUS PureFibre services at your location. Please contact our dedicated PureFibre team 24/7 from Mon to Sun at 1-844-372-8559 or initiate a Live chat from Mon to Sun 8:00 AM — 9:00 PM to help us to determine if PureFibre services are available at your location.

 

So I'll be calling their 1-844 number as often as I can.

 

Chat, if it's anything like the "Live Assistant", it's worthless to use or even try. Plus they don't even provide a link for the Live Chat.

Pam-MB
Advocate

I have the new Pure Fibre wi-fi system,but doesn't work all that well.Worse than the old system.TV keeps freezing up.Internet speed for the computers is no faster.

Pam-MB
Advocate

I have been told that if you have older cell phone,TV's,computer they will not work good with 5G.I'm told to just put my settings back to 2.4G

Pam-MB
Advocate

For heavens sake.I guess it doesn't help that now I see Telus is doing updates to the system.They should tell people.

Pam-MB
Advocate

Well,now a few days have gone by and all this new Telus hookup and Wi-Fi,can't even keep up to a hockey game.

Pam-MB
Advocate

I don't understand with supposed to be faster internet that hockey on the computer is a minute or more behind the TV game.

Pam-MB
Advocate

What's the difference,with hockey I get the circle spinning around,with football I get the three dots.