Forum Discussion
PureFiber - when will it be available in my area
So, I just recently upgraded my internet. I was pretty shocked to find out that I can't get PureFiber in my neighborhood. Which leads me to ask.... When will it be installed in my area? Is there...
tstorzuk Wrote:
I was pretty shocked to find out that I can't get PureFiber in my neighborhood. Which leads me to ask....
When will it be installed in my area?
Telus does not publish their planned rollout of Fibre. The earliest info you are likely to see will be promotional materials in your mailbox, or roving salespeople, or perhaps you will see Telus service trucks in your area...
I believe this is the tool that Telus utilizes for address determination. https://order.fibre.telus.com/ you may want to check there for updates regarding your address...
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Just FYI, when I fill out the form at the supplied link, it tells me this;
We are having trouble qualifying your address for TELUS PureFibre services at your location. Please contact our dedicated PureFibre team 24/7 from Mon to Sun at 1-844-372-8559 or initiate a Live chat from Mon to Sun 8:00 AM — 9:00 PM to help us to determine if PureFibre services are available at your location.
So I'll be calling their 1-844 number as often as I can.
Chat, if it's anything like the "Live Assistant", it's worthless to use or even try. Plus they don't even provide a link for the Live Chat.
