Good day,
During the early part of 2023, I subscribed to the PureFiber 3Gbps service. A Telus field technician came and hooked everything up for me and upgraded my NAH and Telus Wifi Hub. Everything was working superb and then in late January 2024, I went away on vacation for approximately 2 weeks. When I came back, my service was down. I schedule a technician for a site visit and when they came, they could not get me back on to the 3Gbps network so I was downgraded to the 1.5 Gbps.
A few months later, I called Telus to see if they could get me back on the 3Gbps service. A tech came and tried for a few hours with no luck. A few weeks after that, I called another tech to come in and they had no luck as well. The tech that came the last time did tell me that the fiber splitter in the FDH near my place was faulty and that they would get network services to replace it. I do a lot of video editing and upload large video files so I really appreciate the 3Gbps service that Telus has. Does anyone know who at Telus I can get in touch with to test and confirm the fiber splitter in the FDH is working? At the moment, I'm paying for the 3Gbps service but only getting the 1.5Gbps.
I live in the Copperfield area in south Calgary (Copperfield Park One condos). I'd like to call Telus again to come out but I don't want them to waste their time troubleshooting until they can confirm the fiber splitter is working. If anyone has any info on how I can go about contacting Telus about this please let me know.
Thanks everyone!
