cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Optik TV wireless box signal lost

lesliejohn
Just Moved In
I just got Optik TV installed in my home. My wireless box shows full bars, box I noticed that channels tend to freeze and I get the signal lost message. Is this something that can be resolved through my third party router or a power line adapter? Or would this be another issue?
2 REPLIES 2

Fabylous
Community Manager
Community Manager

Hi @lesliejohn Have you tried to reboot the system to see if you would have the same issue.  You can visit this link to get more help.  https://www.telus.com/en/bc/support/topic/optik-tv-help/fixing-an-issue?linktype=search_topResult_Tr... 

xray
Guardian
Your router needs to support multicast. Do a search here on multicast as there had been plenty of discussion on this topic.