Optik TV wireless box signal lost

[lesliejohn]

I just got Optik TV installed in my home. My wireless box shows full bars, box I noticed that channels tend to freeze and I get the signal lost message. Is this something that can be resolved through my third party router or a power line adapter? Or would this be another issue?

[Fabylous · Accepted solution]

Hi @lesliejohn Have you tried to reboot the system to see if you would have the same issue.  You can visit this link to get more help.  https://www.telus.com/en/bc/support/topic/optik-tv-help/fixing-an-issue?linktype=search_topResult_Tr... 

[xray]

Your router needs to support multicast. Do a search here on multicast as there had been plenty of discussion on this topic.