No Customer Service?

[zhouian]

Called 3 times, wait almost an hour each time. When finally got through, agent acknowledged billing issue due to "back end office system enhancement", assured me she would follow up. Sent a couple of follow up request emails, issued not resolved, and agent no longer responding, and no way to reply to system generated follow up emails.

Sent email to customer relations team to follow up, and a week later, not even acknowledgement.

How does one get help?

[TELUS_Support]

Hey @zhouian - you can always send us a message on our social media channels, post here, give the team a call, or use the chat function on our website. 

If you'd like, we can look into this situation and try to provide an update