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Internet speed is a third of what I am paying for.

telus_customer5
Neighbour

I've restarted the fiber converter and Telus modem but my Archer AX50 is still getting 300mbps instead of the 900 I'm paying for. 

 

Right now that is the only thing turned on in my house, everything else is disconnected from the router. 

converter wired into modem wired into Archer AX50. 

The AX50 has been factory reset.

 

How do I get my old speed back? It seemed to work fine last month.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Definitely not the experience we want our customers to have. Feel free to send us a private message and we can discuss further, thanks.


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