Internet from SAC to House Problem

[fredmb]

My copper drop from the Telus ped to my NIC is spliced and gets wet, so I lost my internet connection and get poor TV.

Telus has tried different pairs but the problem still comes back.

I have heard Telus can use my coax from the ped to my NIC, is this correct?  How do I get this service?

[Nighthawk]

Telus doesn't own the exterior coax so no they can't use it. The only coax that's occasionally used is inside the house itself.

They'll most likely need to run a new line to your house.

[rc]

You are going to have to call telus repair and report your problem as a chronic problem and ask them to escalate repair to cable maintenance.