Never assume there is an area outage because 99.9% of the time, there won't be one. The sooner tech support is contacted, the sooner the problem can be resolved. The fewer people that call in, the less likely there will be an outage declared (if there is legitimately one). If for some very unlikely reason a repair tech has to go out to fix the issue, waiting to contact tech support could result in delays.
If having issues, be as specific as possible as to the issue you are encountering. Describing the issue as "Internet down" is too vauge. There are a few dozen possible issues that could be described as internet down. Many are easy to fix. Some are a bit more complex.
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