a month ago
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a month ago
The process is that when the other customer contacts us to place an order moving into a location where there's currently active service, that person at said location does receive a text/voice message from us to move or cancel their services. In layman terms, it's basically 'we were just advised someone's moving into your location? please let us know if you're moving / cancelling as well to clear up the location' etc. We also don't do same day orders, meaning the order to move in from this other person wouldn't have come in on a day, with your services disconnected that same day, as it obviously wouldn't be enough time.
a month ago
Most services are disconnected fairly early in the day. Was this an order done in error? As in, you're not moving out or anything but rather the person moving gave the wrong address (yours) to our team?
a month ago
a month ago
The process is that when the other customer contacts us to place an order moving into a location where there's currently active service, that person at said location does receive a text/voice message from us to move or cancel their services. In layman terms, it's basically 'we were just advised someone's moving into your location? please let us know if you're moving / cancelling as well to clear up the location' etc. We also don't do same day orders, meaning the order to move in from this other person wouldn't have come in on a day, with your services disconnected that same day, as it obviously wouldn't be enough time.
a month ago
a month ago
That's amazing to hear. Without question, very much appreciate your patience on this.