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Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal

BDiddy
Just Moved In

At random intervals my purefibre internet completely disconnects and subsequently reconnects.

 

I have called tech support, had the modem replaced and resliced.  My work video calls are dropping and google home music disconnects.  It happens between 6-15 times per day.

 

I cant continue like this working from home. I paid for a dedicated 24/7 connection to the internet.

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Keep a record of when this happens (date, time and length of outage) and call support again. The more info you can supply, the easier it is for them to fix.

 

NFtoBC
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loyalClient
Connector

Hi there,

 

You may try factory reset the modem when it is possible.

Also, what is the modem you are using and which firmware version?

 

Thanks