Forum Discussion
Solved
Fiber Availability
Has anyone had any issues with telus not being able to locate your address. I recently moved into a new house in a newer neighbourhood, fiber is available as telus has signs posted around the neighbou...
- There is a telus pipe that's marked, it's on the side of my house as well, and its just capped on the end I don't no if that's what they use to run the fiber through. But I got a hold of billing and they are escalating the issue, and will call me back in 24-48 hours.
I don't see any cables, there is a shaw and telus box on the side of the house and the telus box has nothing in it. I'll try calling them again, it would seem weird if they just skipped over the house while they did the entire neighbourhood as I never said to our builder or telus I didn't want fiber.
Ducky7731 nothing in telus box then you have no telus landline this means you only have cell accounts. No account with land address. They can't find your place in their syatem. Your only way is to use the phone If ug and no fiber cable they might have to dig to install it if no conduit to box on street. Good luck on your prcblem. Post your result when done please. Phone in and ask for billing they should help or get you to the proper department. Polecat
- I'll give them a call again see if I can get something figured out, thanks for the help.
Ducky7731 I hope for you there is pipe in the ground if not will have wait for the frost to go away.
- There is a telus pipe that's marked, it's on the side of my house as well, and its just capped on the end I don't no if that's what they use to run the fiber through. But I got a hold of billing and they are escalating the issue, and will call me back in 24-48 hours.
