Forum Discussion
Escalating an internet outage
I have an internet outage (seems related to the Nokia modem handling the finer that comes into my house) and a technician needs to come to fix the issue. Problem is , there are no technicians ...
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Community Manager
Community ManagerInstall/Repair visits are based on how busy the techs are in any given area. If a cancellation occurs in your area, the techs will always call the next customer on the list so to speak, so that could always happen. Unless a specific date is asked, our team always schedules for next available.
