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03-23-2023 09:33 PM
We live in an old 1914 house with two rotary phones that do no longer work after fibre upgrade. Dial tone is present but phoning to outside line no longer works.
Can we get two of these products from Telus since your marketing tells that nothing will change after fiber upgrade.
https://oldphoneworks.com/products/rotatone-ext-pulse-to-tone-converter
Thank you!
Solved! Go to Solution.
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04-19-2023 01:36 PM
An update. I phoned Telus Support yesterday evening and talked to a friendly Telus Home Phone rep who escalated the issue to a manager. Talking with the manager he was able to provide me a solution which I was happy with. For the record: Telus does not provide these adapters itself.
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03-24-2023 05:25 AM
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03-24-2023 05:36 PM
Didn't get her business card (fname: Yu).
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03-26-2023 12:23 AM
I would reach out to tech support and have them send out a technician at this point, since your phones should still work I believe.
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03-28-2023 11:00 AM
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03-28-2023 11:21 AM
@MvM wrote:
A rotary phone works without electricity.
Unfortunately, now that you have been converted to fibre, this assertion is no longer correct.
The old phones were powered from the central office over the old copper landlines. The fibre line to your house is not powered. The power to your phone is now supplied by the fibre box in your home. If the power goes out .. so will your phone.
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04-17-2023 07:25 PM
Electric companies, Hydro, must be making an absolute killing.
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03-29-2023 06:38 AM
There are touch tone phones that will work in a blackout, as long as your ONT has an uninterruptible power supply. If you have a cellphone, it, too, will work in a blackout.
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03-28-2023 06:51 PM - edited 03-28-2023 06:54 PM
@MvM , Rotary phones use Pulse Dialing and the technician should've advised you that you would need a new phone set as pulse is not supported on Fibre and Copper is being discontinued. Pulse is an antiquated technology much like party lines and is being phased out. I am not sure if TELUS technician carries any of those converter and calling support to have one is no guarantee as well. It would've been easier if you have the technician's business card to ask the installer directly.
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03-30-2023 11:23 AM
@MvM On phone with telus tech for advice on phone system i think i could use. Was a 20 + year man never heard of the device used by telus. Found one on amz may not work on some tel networks
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04-17-2023 07:23 PM
Thank you all. I will phone the Telus tech department / support. The Telus marketing letter said that nothing would change. I believe they can not market like this to their customers.
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04-19-2023 01:36 PM
An update. I phoned Telus Support yesterday evening and talked to a friendly Telus Home Phone rep who escalated the issue to a manager. Talking with the manager he was able to provide me a solution which I was happy with. For the record: Telus does not provide these adapters itself.
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