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Can Telus technicians enter houses now for repair

JujhaarSekhon
Advocate
I have Ethernet ports in every room and non of them work and I’ve Been waiting over a month for repair. I went on the Telus website and they said they are letting technicians come inside houses
1 ACCEPTED SOLUTION

BrandonT
TELUS Employee
TELUS Employee

Hi @JujhaarSekhon ,

 

You are correct! TELUS technicians can now enter your house after an onsite safety assessment.


Here is what the page states today 06/30/2020
Information subject to change based on the unpredictable nature of COVID. Its recommended to view the source instead. Source: Telus.com/COVID (for the latest updates)

 

Support for installs and repairs

As social distancing guidelines begin to ease, we will continue to offer innovative install and support options.

 

Self install

Products are shipped to your door with self install instructions. 

 

Virtual install

A technician will deliver sanitized devices to your doorstep, then guide you through the installation steps over a video call.

 

Professional install

After an onsite safety assessment, technicians may enter your home to complete the necessary work.


TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

View solution in original post

2 REPLIES 2

BrandonT
TELUS Employee
TELUS Employee

Hi @JujhaarSekhon ,

 

You are correct! TELUS technicians can now enter your house after an onsite safety assessment.


Here is what the page states today 06/30/2020
Information subject to change based on the unpredictable nature of COVID. Its recommended to view the source instead. Source: Telus.com/COVID (for the latest updates)

 

Support for installs and repairs

As social distancing guidelines begin to ease, we will continue to offer innovative install and support options.

 

Self install

Products are shipped to your door with self install instructions. 

 

Virtual install

A technician will deliver sanitized devices to your doorstep, then guide you through the installation steps over a video call.

 

Professional install

After an onsite safety assessment, technicians may enter your home to complete the necessary work.


TELUS Employee & Neighbourhood Volunteer ▪️ Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

View solution in original post

Thanks for the updated information.