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Unexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels ...
- Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for bringing this to our attention, we’re really sorry to hear about your recent experience. We absolutely understand your frustration, especially when a change in packaging affects channels you were previously receiving.
We’d like the opportunity to take a closer look at your account and see what we can do to help. Please send us a private message with your account details.
Hi
This is account number February Account number: (removed account number) & I had HGTV, Magnolia Network & Food Network included in my packages then they just become unavailable. So, for some reason, I have lost channels and being told that I will have to buy another package, called design and dying to get them back when they were included before. I am also paying more money each month now and getting less channels and for some reason, the social has also moved and I don’t know where it’s gone. Needless to say, I’m not too happy about having to pay extra to get something I’ve already had for years. Bev Vink
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- TELUS_Support
Hi there, we will send you a private message.
