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Unexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels ...
- Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.
I have the same issue! I renewed my contract last fall and at that time the theme packs I had covered all these channels. They then changed and renamed the theme packs, and I have now lost channels and they want me to pay more to get them back. Since they made these changes and not I, I too, feel we should be able to cancel as this is not what I agreed to.
I have the exact same problem I lost 4 channel is at TELUS has now moved to a package called design and dying so in order to get the channels back that I’ve been paying for for years. I have to pay an extra $10 a month however I didn’t see a deduction of $10 a month in my bill because I’m no longer getting those channels.
