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Unexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels ...
- Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.
I agree… they reached out to me in private message too and were extremely helpful and provided a resolution. Very happy now
They definitely didn’t reach out to me when I phoned the representative that I got just said oh well that’s because you now have to pay $10 a month as this is now in a new package, called design and dine. She said she was more than Happy to put the channels back on my optic TV but I told her I didn’t think it was fair that I was having to pay $10 a month to get something that was included in my original packaging. She just said sorry and that was the end of the conversation no resolution other than I pay $10 more a month. She also said my contract comes up in August so I could deal with it then and I certainly will as we now have rogers in my neighbourhood.
TELUS_SupportOfficial Support Team
Hi there, thank you for bringing this to our attention, we’re really sorry to hear about your recent experience. We absolutely understand your frustration, especially when a change in packaging affects channels you were previously receiving.
We’d like the opportunity to take a closer look at your account and see what we can do to help. Please send us a private message with your account details.
Hi
This is account number February Account number: (removed account number) & I had HGTV, Magnolia Network & Food Network included in my packages then they just become unavailable. So, for some reason, I have lost channels and being told that I will have to buy another package, called design and dying to get them back when they were included before. I am also paying more money each month now and getting less channels and for some reason, the social has also moved and I don’t know where it’s gone. Needless to say, I’m not too happy about having to pay extra to get something I’ve already had for years. Bev VinkSent from my iPhone
