Unable to login to new TELUS TV+ app on iOS and iPadOS

[LindaT]

I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Internet connection and try again."

Occasionally I notice that the login form briefly displays email and password fields but they are almost instantaneously hidden leaving only the Log in button. If I do manage to tap the email field before it disappears, I can fill it in but the login still fails.

We've called Customer Support several times over the past few weeks and are struggling to even get them to verify the issue (they seem to lack access to an iPhone or iPad for testing purposes).

[Sugata]

Looks like you still have Telus TV plus as a registered TV provider. You need to take that off

[KenV00]

I actually just got it working by going into tv provider in my iphone settings like mentioned above. But instead of signing out in, i just unselected telus tv+ with the slider. Then opened the app and signed in and voila.

[steviecakes]

I was having a problem getting subscribed channels etc on my iPad for about a week but they finally fixed the problem yesterday.

Thank you Telus

[robba1]

Dollars to donuts Telus was stumped until they read the solutions provided by Sugata and other customers.

[Optik-Kate]

Hi Everyone, a fix was implemented to address the impact to the Single-Sign On flow. Majority of you should be able to log in now. If you are still experiencing issues, please re-install and follow the steps provided by @Nighthawk and @Sugata. If you are still having trouble logging in, then there may be an issue with your account and I'd recommend reaching out to our agents, you can do so through the smiley box in the bottom right corner. Thank you for everyone's help and patience!