Forum Discussion
Telus digital box problem with guide
I am having trouble with both my digital boxes (one replaced recently to see if problem persists-it does). When toggling between time slots on TV guide or returning to TV guide the guide is slow to r...
TELUS_Support
Official Support Team
Official Support TeamHi there! Let's try these steps to get your TV guide working smoothly:
- Update Your System • Open Settings • Select About • Check for updates
- Clear App Cache • Open Settings • Select Apps • Find TV guide app • Clear cache and data
- Check Network Connection • Confirm both boxes show strong connection • Test both WIFI and ethernet connections
- Power Cycle Your Boxes • Unplug both digital boxes from power • Wait 2 minutes • Plug them back in and let them fully restart
Still having issues after all of your suggestions. There is still a delay when accessing the guide and sometimes no guide information at all unless try again.
