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Terrilyn's avatar
Terrilyn
Neighbour
2 years ago
Solved

Stingray Music channel

My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my pho...
  • TELUS_Support's avatar
    TELUS_Support
    2 years ago

    Can you try to delete the app and re-download. This always helps with our 3rd party apps with TELUS log in credentials.

  • Terrilyn's avatar
    Terrilyn
    2 years ago
    Thank you. Reloading Stingray Music successfully accepted the Telus account.

    I should have tried that first!

    Regards, Terri

    Sent from my iPhone
Terrilyn's avatar
Terrilyn
Neighbour
2 years ago
Thank you. Reloading Stingray Music successfully accepted the Telus account.

I should have tried that first!

Regards, Terri

Sent from my iPhone
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Glad it worked out!

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