Forum Discussion

MrSL's avatar
MrSL
Rockstar
3 years ago

Recording cannot be set... TelusTV-21T

Hi Optik-Kate   Well, I wasn't going to post any new issues, because, well, what's the point, I haven't seen any improvements other than adding 15 days to the recording retention... But here we go,...
RobG3987's avatar
RobG3987
Ambassador
3 years ago
If I have to accept a full subscription service that only allows me to watch in real time or VOD,, I can get that thru a IPTV subscription elsewhere and pay MUCH LESS.
We are paying for a tier 1 service from a world class provider and getting NOTHING different than bottom level functionality and support.
Every person on this forum who has an issue should be calling 1-888-811-2323 to complain and demand compensation on our bills until this is resolved, or cancel.
I am sick and tired of this unreliable system and support.
beatlesfan's avatar
beatlesfan
Organizer
2 years ago

I couldn't agree more! I also have not had basic FF or RW functionality since day one on either live TV, or recordings. For example, if I am watching a live football game and want to rewind to see how a play developed, I am not able to see the actual rewinding, the screen freezes and the rewind icon appears on the screen so I am simply guessing as to when to stop rewinding. That issue, the inability to do series recording, and having to reboot at least 1 of my 4 Optik boxes daily as I get this message and rebooting is the only way to fix the issue (although temporary): 

"Looks like something went wrong

Try the following:

  • Tune to another chännel or On Demand program
  • Reboot your box in Home.→ Settings - Device settings → Device Preferences → Reboot
  • Check your internet connection signal under Home → Settings - Device settings →
    Network and Internet
  • Check that all cables are connected properly, and make sure that you are using the TELUS-supplied HDMI cable and power supply
  • Use the TELUS Remote connected by Bluetooth (recommended)

If the problem persists, visit telus.com/tvtroubleshooting or try again later

Error code: ERR_PLAYER_P210"

 

Really appreciate (not!!!) paying for a service I'm not getting and being asked to be a beta tester without compensation.

 

Only 16 months left on my contract! Yay!

  • MrSL's avatar
    MrSL
    Rockstar
    2 years ago

    Yep, I have all those issues too.

     

    The fact we don't have zoetropes (the ability to view picture in rewind or fast forward) is annoying to say the least. But according to Telus 'It's road mapped for the future"...

     

    The "Looks like something went wrong" seems even more prevalent now.

     

    Snap - only 16 months left for me too 😆

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