Forum Discussion
My Favourite channels
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
TELUS_Support
Official Support Team
Official Support TeamHey GAM - glad to hear your billing was finally resolved. Please feel free to reach out to us here as well if you'd like in the future if there's anything you'd like to discuss and we'll be here!
Can you help with my billing? For the previous 20+ years there never was a billing problem. When it was time to renew my contract I could call Telus ask for customer service & get connected to the Loyalty desk without difficulty, I’m not sure that’s what going to happen when it’s time to renew this time Since the AI doesn’t understand the words Customer Representative
Gary
- TELUS_Support
We can always take a look. You mentioned that your Sept and Oct billing was sorted, so if you ever have any other billing issues in the future, let us know.
- I have a question about internet speed I am currently on a 250 Mbps upload & Download. When I do. Speed test the download is 20.1 the upload is 4.6 I’m not sure how this relates to the 250 numberGary
