Forum Discussion
[Megathread] Emergency alerts
Wondering why we are getting emergency alerts a few times every hour for Alberta. We are in BC no where near the affected areas.
it defeats the purpose to have an emergency alert system when i...
Has anyone had numerous Emergency Alerts that are well out of area and had zero help from Telus support. Multiple times when watching none relevant to our area.
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
This is well out of my time zone
EMERGENCY ALERT
An Evacuation Order is being issued for residents in Lower Robb due to heavy rainfall. Please take immediate action to ensure your safety and the safety of those around you. A Reception Centre is being opened in Robb at the Robb Multiplex/Curling Hall. The Reception Centre is open for anyone who needs to evacuate and for information for residents. Call 1-833-334-4630 for more information. Please call 9-1-1 for any emergency and if you need immediate assistance.
Press BACK on your remote to dismiss alert
- We have been getting these from Quebec and Alberta since signing up with Telus. Super annoying and it’s going to give my dog a nervous breakdown… just switched from Shaw and wondering if it was a wise choice for this and other reasons. Sure hope this gets addressed soon. My poor mother has major issues trying to get back to her tv shows after these interruptions.
- missprint2 agreed my dog freaks out too with these pointless alerts.
I have the same issue. Located in Victoria, BC and getting alerts from Quebec...
Yep started happening again today for me as well.
Optik-KateTELUS Team Member
Hi Nothrilled thalakar RobertJason Clevelton, we made a backend change, are you still being bombarded by alerts?
I have the same issue. Located in Victoria, BC and getting alerts from Quebec...
- Hello. We received 12 warnings today all received before 1400hrs local. We live in Calgary. All warnings were for Quebec. Why is this so challenging to get these routed to the proper jurisdictions?
- Make it 13. Just got another one in the time is took to write this. Annoying!!!
- Hi. Today again (13July). We live in Calgary and have had 12 warnings for extreme weather in Quebec up until 1400 local time. Why is this so complicated?
- Have support staff been told there’s an issue? 2 of the ones I dealt with were pretty rude and insistent that it was “normal” any news on when it will be fixed
- When will this be resolved! We are getting 4 and 5 and hour for locations 100s of kms away from Calgary. New to Telus TV and will go back to Shaw if these issues don't get resolved.
Same issue here, even receiving some in Quebec. What this is going to end up doing is having the whole cry wolf issue come up where when it DOES affect us might not be something we pay attention to.
Fix it please,
- When will this be solved?!! It's so annoying to get 4 and 5 per hour. Each time they come on, you need to restart Netflix and start your movie again. Especially annoying that these warnings are for areas 100s of km away from us
- Optik-Kate
Hi all, we've identified a bug on the Emergency Alert System where it isn't registering user locations correctly. Thank you for your patience as we work towards resolving this. I will update the threads once it has been resolved!
- Optik-Kate I appreciate someone finally taking some ownership on this issue. Perhaps it would be wise to have your off-shore phone support convey this as well instead of telling customers that it’s CRTC mandated and passing the buck.
Thank you and look forward to this getting resolved.- Optik-Kate
Hi BNB187 Unimpressed We made some backend changes, let me know if you are still being bombarded by alerts!
- Ugh!!!! Me too, non stop alerts for Alberta and now I’m getting alerts from Quebec. They just keep rebooting my system and it’s not doing anything.
- Reboot wasn’t offered I was told “it’s the way it is” although it’s only the way it is for a few of usGet Outlook for iOS
- Yup.. I think I got 4 or 5 in the space of an hour yesterday afternoon.. I suggest filing a complaint with the CRTC. I’ve emailed them and have yet to hear back. But this mandated excuse from Telus is a crock.. it only happens on the Android boxes and not the legacy PVRs.
- NFtoBC
Community Power User
We have seen alerts when watching out of province channels on Optik, but I expect re-broadcast of those channels to include the alerts on them.
We just signed up for Telus Optik TV, we live in Vancouver, yet we keep receiving emergency weather alerts for Alberta only. How can we turn this off or change to our area only?
