May
- last edited
May
by
A-B
My 2-year term ended recently, and I want to renew my plan at the same speed same price, I hope. Unfortunately, I was told I have to pay around $30 more for my renewed 2-year team internet plan ( Purefibre, no legacy plan now) from the loyalty member team, since I am not a new customer anymore. This is a loyalty offer from Telus.
May
Hello sophietan and thanks for reaching out to our team here, were you able to speak with a loyalty agent in regards to your renewal offer?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
May
Hey "official support team", sophietan did mention "from the loyalty member team". !?
May
Thanks for your help Tigi!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.