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Smd's avatar
Smd
Neighbour
7 months ago

Help

Oh my telus 4K box both the link(green) and record(red) lights are blinking at the same time. On the screen it says we’re sorry something isn’t right, it says to check cables and reboot your box and none of that works. The internet works fine. I have done reboot, restart putting cords in different slots. This is happening on all my digital box. Please help. Thanks 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hello. If the first level troubleshooting you attempted didn't do the trick, your best bet may be to get in touch with our Tech Support team directly. We'll send you a private message to discuss further.