Forum Discussion
Solved
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
Yes, Telus Connect was reinstalled yesterday on Android phone.
Today I downloaded and installed it on iPhone, but it is the same - No Boosters.
TELUS_Support
Official Support Team
Official Support TeamI sent you a private message to collect some info to see if we can get the ball moving for you. Please keep an eye out for it 🙂
I have already talked today again with Telus Support, they raised a ticket and will reply in a couple of days.
BTW, after restarting the Router/Modem the Connect app shows boosters for several hours, then Connect returns to its "normal" behavior - No Boosters listed.
- Sorry. I don't see any private message you might have sent today.It seems Telus has no solution for this issue that so many subscribers are facing. Such a shame!Tx.
