Can't manage my package selection through the website or the Telus app

Nope. Been complaining to Telus about this for over a year and many tickets have been logged. Or so I’ve been told but not a single person has a solution or called me back. I just want to change my freaking theme packs and I shouldn’t have to wait on hold for two hours to do it. Going to go back to shew after this next year is over. Telus used to be the best but they are by far the worst now.