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badkaren's avatar
badkaren
Neighbour
5 years ago

Fibre Optik Failure??

It's been two days and tech support can't do anything. Apparently it won't be fixed for at least a week. The only tech in the area is on vacation and in the meantime, we can't take credit cards or debit cards during a pandemic. Ummm ... WHAT the heck is going on?!?

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  • At the shop we have a backup square reader that we can use for any extended issue if the internet goes down.

    • badkaren's avatar
      badkaren
      Neighbour

      Don't you have to be set up already with Square? Or are you saying that you set up with them for just such an emergency?

  • Thanks! Haven't looked into that but will investigate for future. Looks like some tweeting got action and we have a real life technician on site now so hopefully we'll be back up today

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    Have you asked about a cellular connected POS unit, so you can continue transactions in the interim?