Knowledge Base Article

Managing Third-Party Application Purchases

Third-party vendors provide customers with a method to download pay-per-use applications and Web-based services (i.e. Mobile Dating and Social Networking sites) and pay for the chargeable content by having the charges applied to their TELUS invoice.

How it works

  1. Order wireless applications directly from a vendor’s site.
  2. Downloads are charged to your TELUS invoice as an application purchase instead of having to use a credit card or PayPal payment process.
  3. You have a simpler way to find, order, and pay for wireless applications.

 

If you never subscribed to a service

If you think that these charges are invalid, you will need to contact the vendor directly to dispute the charges. If you’re not sure who the vendor is, ask us here and we will let you know. 

 

How to disable in-app purchases - Apple (App Store)

  1. Go to Settings.
  2. Tap on General.
  3. Scroll to and tap on Restrictions.
  4. Tap Enable Restrictions.
  5. Set a passcode.
  6. In the Allowed Content section, slide the In-app Purchases slider off. This will prevent any in-app purchases from being made without the passcode.

 

How to disable in-app purchases - Android (Google Play)

  1. From the Google Play Store app, select Menu.
  2. Select Settings.
  3. Scroll to User Controls and tap the box next to Use password to restrict purchases.
  4. Confirm your Google password.
  5. Now your password will be required for all in-app purchases.

 

 

 

Version FR

 

 

Updated 5 months ago
Version 11.0
Apps
Mobility
third party
vendors

12 Comments

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  • JBL's avatar
    JBL
    Friendly Neighbour
    4 years ago

    But I don't care about other carriers.  I am with Telus and Telus is listed as partner.

  • ArtP's avatar
    ArtP
    Organizer
    4 years ago
     

    I suggest you search for "BBB Mobiversity" if you want Telus customer feedback on Mobiversity. 

    I received messages from them on 5415 as shared above.  I contacted them for a refund as suggested above. They said they would with me and instead charged me another $14.99 under the name "1Play". 

     I agree 100% with JBL.   Telus should allow customers to "opt out" of third party app purchases. This may not be easy for them as from what I understand, there is legislation in place that compels them to do so. This is most certainly one of the cleverest and best executed scams I have ever seen, and I am an IT Security professional. The method they use to scam is ingenious, but their biggest single accomplishment in my eyes is  their ability to make people believe they are legit. 

    “The greatest trick the Devil ever pulled was convincing the world he didn't exist”—Charles Baudelaire