Why is 24/7 Support closed?

I used to be with Rogers for EVERYTHING (TV, Internet, Multiple Cell Phone Lines, Home Security) & I’m with Telus now, also for everything. It’s only been a little over 2 months for TV/Internet, we migrated the cell service & security in Dec 2024 & though the scheduling of our TV & Internet install was bumpy to say the least (dates kept changing), things have been smooth since, service-wise. When it comes to Rogers, while their service was reliable (for the most part), their costs weren’t competitive (beware of initial “deals” that sound good, but require you to lock-in for 12-24mos w/o any ‘out’ if you are unhappy. Also the deals disappear afterwords) & their C/S was absolutely atrocious. There were always billing issues that took 45mins - 1hr to resolve on an almost monthly basis & ever since Rogers offshored their telephone C/S in 2020 it’s only gotten worse. So keep that in mind. While Telus is VERY new to the TV service (in Ontario anyway), there are clearly still kinks to be worked out. As frustrating as it is at the moment, I would give them a bit more time to work out the growing pains. If things don’t improve, I’m sure you won’t be the only one migrating.