Forum Discussion
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
Except in a real emergency test, the call centre did not get notified for over an hour last week as the cell signal to the new Telus panel was completely down and the Wifi only intermittently works becuase the panel is trying the cell first even though the wifi is 100% ok.
TELUS_Support
Official Support Team
Official Support TeamHave you spoken with our SmartHome Security team about this?
Yes my installer is investigating and the cell service is over subscribed in my neighbourhood so devices like this and CPAP machines get lowest priority on the network.
