Forum Discussion
Telus Home Security Issues
We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I ...
Our wireless alarm started to chirp loudly. I suggested to Telus ADT support maybe it's the batteries. There reply was to charge $195.00 to come out. In the end they removed the $195.00 charge, suggested an upgrade but the technician never showed up to do the upgrade. When this problem occurred I had to go through Telus customer service, Telus support and then Telus upgrade. 3 different divisions and how many people and how long on the phone???
Terry
Surrey, B.C.
Telus ADT sent a PDF contract on Feb. 26/2025 for $ 25.00 a month. They changed it to $ 67.00 on March 22. Hakim told me he would look after this and offered a $ 10.00 monthly credit for 6 months because of all the phone calls. I have an email to prove this. Bill came in at $ 67.00 and no credit. When I called in I asked to speak with Hakim he refused.
TELUS_SupportOfficial Support Team
Hi there, we're really sorry to hear about your experience and completely understand your frustration.
This is definitely not the kind of service we aim to provide. We'd like to help get this resolved as quickly as possible. Please send us a private message with your account details and any supporting info (like the PDF contract or the email regarding the credit). We'll make sure this is reviewed by the right team and looked into thoroughly.
