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TELUS follow-up via text message
I got a text message earlier asking me to rate the support service I got via a phone call with a representative. These normally come in an email. I didn't respond I reported it to the Canadian AT&T s...
Hi Kemble - this is standard practice if you have your phone number linked with us. Our system detects after you've spoken to us and sends you a text message so you can rate the agent.
In the same topic of spam - sending a link over email is also a good way to be a victim of phishing so I believe the switch was done as to not force customers to follow a link. Over our text message system you simply respond back with a number from 1-5 and then the text asks you for any comments that you wish to share so there is clickable link being sent.
Hope this clears things up!
El-Eric
Community Manager
Community ManagerHi Kemble - this is standard practice if you have your phone number linked with us. Our system detects after you've spoken to us and sends you a text message so you can rate the agent.
In the same topic of spam - sending a link over email is also a good way to be a victim of phishing so I believe the switch was done as to not force customers to follow a link. Over our text message system you simply respond back with a number from 1-5 and then the text asks you for any comments that you wish to share so there is clickable link being sent.
Hope this clears things up!
