Forum Discussion
Telus activated security service without consent, now $8K in collection!!!!
Telus has activated a home security service without my consent, which led to a $8,000 debt (for a service I never used and a system that was never installed) being sent to collections. This has cause...
TELUS_Support
Official Support Team
Official Support TeamHello. We actually made more than one attempt to contact you, back on December 20 and then again on December 23. Both times our callback team was unable to reach you, so left voicemails. We'll send you a private message to discuss again, thanks.
I explicitly told you guys SO MANY TIMES hat the phone number you had on file is NOT my phone number. Your staff put my family member's phone number on file so that they can create a fake profile to activate the account without my knowledge and consent. This says something about your back office and the ability to handle complaints/dispute.
AGAIN, this is not my problem. And please look into this and CALL ME AT MY OWN NUMBER.
- TELUS_Support
Hi, our team will respond to your private message soon, thanks for your patience!
