Forum Discussion
Smart Home app not working
I cannot get my Smart Home app to display the security controls. It keeps giving me an error message saying that account is not connected, and directing me to link it at telus.com. According to that ...
TELUS_Support
Official Support Team
Official Support TeamHi VAF we would like to take a look into this issue. We'll send you a private message to assist you
I'm having the exact same issue
- TELUS_Support
Hey schhbncthn - What steps have you tried to get the app running?
The app is running fine. It's just after signing in, app says account not connected, it asks me to Telus to connect it. The only other option is logout. Logout and log back in gives the same error
- TELUS_Support
Here are a few troubleshooting steps worth trying:
1. Try a different browser or incognito mode: Log into the TELUS website this way to see if it lets you successfully un-link and re-link the Smart Home profile.
2. Type credentials manually: If you use a password manager or autofill, try typing your login info out yourself. Sometimes autofill caches old session data and causes a loop.
3. Switch devices: Try logging into the app on a different phone or tablet if you have one handy, just to rule out a device-specific glitch.
