Forum Discussion

Neighbour

2 years ago

Security

I have I installed a surveillance system about 2 years ago. Since week one, had problems with cameras and setup. Countless of visits by different technicians in CCTV came and went. They tried but seve...

Icon for Community Manager rank

Community Manager

2 years ago

Securitynah That's definitely not a good experience. I sent you a private message to hopefully kickstart escalating this to the proper team so please keep an eye out for it 🙂

Related Content

Telus SmartHome Security Login
I try to login through the web via MyTelus and then want to manage SmartHome Security, it asks me to log into it using SmartHome Security credentials. I try using MyTelus login and it does not work. ...
Solved
Sandychan722
3 months ago
11KViews
10Comments
Cancelling Home Security
After being a loyal customer for over 20 years I am at a crossroads with Telus. Almost 2 years ago I got the smart thermostat and doorbell camera. The thermostat never worked and after 6 phone call...
Solved
ChristineB
2 years ago
5.9KViews
6Comments
Telus Enhanced Security
Good afternoon everyone, I have been trying to reach out to Telus to try to enhance the security of my account. However, whenever I reach out to them I am given automated menus that all lead ...
Solved
SoManyQuestions
7 months ago
613Views
3Comments
New $5 home security service maintenance fee
I was surprised to see the recent addition of $5 per month being added to my bill for the purpose of "security system maintenance". I would have thought that system maintenance would be already fac...
Solved
TuesdayL
8 months ago
5.7KViews
11Comments
New $5 security system maintenance fee charge
Would someone be able to explain to me just what I get for this new $5 security system maintenance fee. I can't find any info on the Telus site what this is for. Thanks
Solved
BunkerC
9 months ago
4.8KViews
10Comments