Forum Discussion

Jojo43's avatar
Jojo43
Neighbour
2 years ago

Skybell camera unable to stream

Every time i try to start video, i get a message "There was a problem connecting to the doorbell. Please try again"   I've tried to restart my router. I've also tried to reset my doorbell camera. I...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

First, it seems you have done all the correct first step troubleshooting by restarting everything. This definitely needs intervention from our SmartHome team (up to and including the possibility of dispatching someone to replace your camera).

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