Forum Discussion
Security (ADT) Upgrades Required Due to 3G Going Away
I have received at least 2 registered letters and more than half a dozen calls on the need to upgrade my old ADT solution because cellular 3G is going away. I keep getting calls despite the follo...
I had a call from the escalation manager. There are two major concerns with the call.
The first was that she said I needed to give her my password in order for her to access my account. I said I don't give out this information to which she said she couldn't fuily help me. I said I was surprisd that Telus would ask for my password which led me to believe this 'escalation manager' may be part of a 3rd party marketing company retained by Telus.
When I explained I was upset that Telus was pushing for me to upgrade because my backup 3G connection would be going away and I have never been told about my primary Internet connection to Telus, she seemed baffled and to research this. She came back and said that if I lost 3G backup I would still have the Internet. This is what no one had been able to tell me before.
I'm disappointed with Telus's marketing approach on the unannounced date when 3G disappears in trying to upgrade customers.
Suspect telus is trying to get all the old ADT systems off their system, so what better time !
3G will go away one day, but I'm running my cell on 3G on purpose, to await a notice !!
Last year the neighbor was told her old ADT system is "obsolete" so she cancelled her service.
I too have an ADT system, and joyfully await the day I'm contacted.
Best of luck in the fight !!!!
Of course !
They want (I suspect) everyone on the same platform hardware wise.
"Smart Security" with batteries that die in the motion sensors...
For what I have here..motions, doors, a T rep said nothing they currently offer can match all the motions and zones, number wise. That was 1.5 years ago. Let's see if the "Community Mgr" can come up with a solution that pleases YOU the customer some day.... KEEP us all posted !!!!! 😊😉
- A-B
Community Manager
Unfortunately your suspicion is not correct. If you're having issues with your SmartHome Security system, feel free to reach out to the team directly or let me know if I can be of any assistance and I'll do what I can.
