Noise problem at Telus building - 826 Yates St

TELUS_Support​ Hi again, I'm following up on this as it's been a week since I posted the message above and 2 weeks since we last heard from anyone at Telus about this issue.

TELUS_Support​ 

Hi there, I'm checking in again....

5 weeks ago you told us: "We've been advised from the area manager that his team is looking in to it, and they'll work on having the sound diminished asap."

Since then we have not been provided with any plan as to how or when the sound will be diminished. All we have been provided with is an estimate on the full resolution timeline. We were expecting the sound diminishing to happen fairly soon, while they work on the full resolution, so the lack of any update regarding the sound is concerning. We're all trying to be patient but it's really taking its toll on many residents.

I'd like to request that the sound diminishing process be escalated as it's been impacting hundreds of people (7 apartment buildings) in the 1 block radius for many months now and no progress seems to be happening on it thus far besides "we're looking into it". What is the process for escalation if we're not satisfied with the current outcome / progress? Who gets involved next?

Hi, we're awaiting updates from the team. Once we hear back about an update, we will definitely share it with you here. Thank you for your patience. 

Hello again,

is it possible to provide some information on this concern/inquiry from yesterday?

It's likely you understand this issue was first flagged 4 months ago.

Any positive news welcome,

thank you.

Hi there,

it would be more than appreciated if this could be taken more seriously. As stated multiple times, the noise is a significant disruption and causing distress. It is summer and we cannot have any windows or patio doors open, and even with these closed and fans going, I either need music, earplugs etc. An additional layer is needed to drown it out. 

I am at the point of seeking legal council as I truly don't feel this is being taken seriously. I leave my flat on weekends for peace.

The only time we get follow-up is when we inquire about why there has been no follow-up and have been very, very patient. Please help us mitigate this disruption as soon as possible. The last thing one wants is to continue pestering. 

Thank you for your understanding.

We've reached out to the manager again for an update and will advise once we hear back!