Forum Discussion
Any other way to make a complaint
My family has been with ADT security for 10 years. We were advised by the Telus Customer Service that our system was too old and was required to upgrade to Telus SmartHome Security, and we did severa...
To make matters worse, now Telus has started to post fraudulent agreements on my account. We had a most recent agreement posted based on solving the latest fiasco, which involved yet another credit. Now Telus has taken to posting a new agreement every month, even though I had not seen this new agreement, and there was no communication from them in advance to say the previously agreed contract is proposed to be superceded with another. An agreement is not an agreement unless both parties agree! Huge wasted time with escalation last week about this. A manager called back separately today promising to look into this and she has no idea why Telus has screwed up yet another work flow! It is really astounding that Telus remains in business without any ability to improve. Have they not heard of continuous improvement and quality management? How can they survive?
Further, this escalation manager says there is no way to remove the fraudulent agreement from my account. She can only add a private message on the back end instructing Telus staff to ignore the fraudulent one. A band aid solution at best!
