Forum Discussion
Plans Expiring and no communication
I have been a Telus customer since 2019. My monthly bill was $103 My plan expired and Telus raised the bill to $189 and did not think to inform me by email or by phone. I think that is some prett...
I have received multiple calls for Telus home security and every time I say I am uninterested. That says people are available to call customers.
I think it would be simple to have an automatic email that generates when a customers contract would be expiring.
Why would I want to continue to have an automatic monthly charge placed on my card when Telus ups my bill by almost double without informing their customers?
I assume Telus wants it's customers to have auto payments so avoid late/missing payments yet upping the bill by almost 50% does not inspire confidence in your customers.
I spent since 11:24am waiting and talking to Telus representatives, it would also help to allow telus phone line representatives to have less customers aka less wait time aka less angry customers.
I enjoy your internet, but the wait times are ridiculous to talk to a human.
Thanks,
Andy
