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Solved
No Support for Hacking
I've been with Telus for a year now. For the first nine months, I did not have a stable internet connection. I had an incident at this point where I discovered the whole time I have been with Telus s...
End Point Security is your responsibility not Telus'. Telus provides Internet access which a) allows you to access "the internet" and b) allows "the internet" to access your devices if they are not well protected.
The Telus hub in your residence has a firewall - turn it on and set it to "high".
If you are a Windows user, your PC has a firewall and antivirus software builtin - make sure both are turned on and updated regularly.
Ensure that the operating system software and any application software on *all* of your devices is current release and is updated regularly. Devices that are no longer receiving software updates or are no longer being supported by the manufacturer should be discarded or replaced.
The likelihood that you are being "hacked" is not very high. Most "hacking" is done by state actors targeting other states or industrial infrastructure. That being said, you may well have malware on one or more of your systems, but this type of software is not typically installed through brute force attacks. Rather it is installed through subterfuge .. by persuading you to download and/or install the malware yourself. If that is the case then consider wiping your devices and doing a clean re-installation (back up your personal data if you can).
End Point Security is your responsibility not Telus'. Telus provides Internet access which a) allows you to access "the internet" and b) allows "the internet" to access your devices if they are not well protected.
The Telus hub in your residence has a firewall - turn it on and set it to "high".
If you are a Windows user, your PC has a firewall and antivirus software builtin - make sure both are turned on and updated regularly.
Ensure that the operating system software and any application software on *all* of your devices is current release and is updated regularly. Devices that are no longer receiving software updates or are no longer being supported by the manufacturer should be discarded or replaced.
The likelihood that you are being "hacked" is not very high. Most "hacking" is done by state actors targeting other states or industrial infrastructure. That being said, you may well have malware on one or more of your systems, but this type of software is not typically installed through brute force attacks. Rather it is installed through subterfuge .. by persuading you to download and/or install the malware yourself. If that is the case then consider wiping your devices and doing a clean re-installation (back up your personal data if you can).
Some good points. I don't know hacking statistics, but I know people who have been hacked and didn't know what was going on until it was too late.
If you are having connection issues, investigate and don't rule out the possibility that you might be being hacked.
I live in a +55 building and am not the only person here who has had issues. One of my neighbors had money stolen. It's possible our building has been targeted.
Telus does not by default set up your network in the most secure manner. If you are having connection issues research how to set up your home wifi securely and ask Telus or someone knowledgeable to set up your network as securely as possible. If someone is trying to hack your network it will result in poor internet connection. When dealing with Telus support, they will probably never mention this possibility.
