Forum Discussion
Faulty Smoke Detector - Replacement Required - Telus won't send it to me?
Short version: smoke detector faulty > Telus won't send me new smoke detector until I sign up for new contract Hi, I am originally an ADT customer (now Telus since last night, I guess?) and ...
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Community Manager
Community ManagerHello. That's definitely not the experience we want our customers to have. I'll send you a private message to discuss our options here, thanks.
This is exactly what happened to us too. We were told that we have to pay for the new smoke detector plus installation fee unless we sign a new contract
