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Faulty Fire Detector
This afternoon/evening we had 8 false alarms coming from the Fire Detector. The monitoring centre representative tried to connect me with technical support/service but in all cases, nobody answered. We need this problem addressed and rectified. These false alarms are becoming most distressing.
I'm sorry to hear about the false alarms with your fire detector. To address and rectify this issue promptly, please follow these steps:
Check the Detector:
- Inspect the fire detector for any visible issues, such as dust, insects, or debris that might be triggering false alarms. Clean the detector gently if necessary.
Reset the Detector:
- If your fire detector has a reset button, press it to see if that resolves the issue. Refer to your user manual for specific instructions on resetting.
If the problem persist send us a private message and we will get someone to assist you.
2 Replies
It could be a battery issue, but if the problem keeps coming back even after replacing them, it might be worth checking if there’s dust or debris blocking the sensor.
TELUS_SupportOfficial Support Team
I'm sorry to hear about the false alarms with your fire detector. To address and rectify this issue promptly, please follow these steps:
Check the Detector:
- Inspect the fire detector for any visible issues, such as dust, insects, or debris that might be triggering false alarms. Clean the detector gently if necessary.
Reset the Detector:
- If your fire detector has a reset button, press it to see if that resolves the issue. Refer to your user manual for specific instructions on resetting.
If the problem persist send us a private message and we will get someone to assist you.
