Forum Discussion

vinys94's avatar
vinys94
Neighbour
3 years ago

EverSafe code sent the email adress but invalid when entered

Hi everyone,

 

I tried to subscribe to public mobile and registered to the authentication of Eversafe. I was purchasing a SIM card yesterday but didn't go through with it. When I came back, I tried login in and my password is correct, I receive the code of Eversafe by email but when I enter it, it simply does not work.

 

Can someone help`?

 

Thanks,

5 Replies

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    3 years ago

    Might this be better asked in the Public Mobile forums?

     

    • vinys94's avatar
      vinys94
      Neighbour
      3 years ago

      I am not sure as the authentification service is provided by telus.

      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager
        3 years ago

        NFtoBC is correct - your best bet is to ask on the Public Mobile forum. While EverSafe is a TELUS branded feature, the implementation will not be universal across Neighbourhood and Public Mobile communities. 

        I'll be locking this topic as support is out of scope for it's members. 

  • victormarcel009's avatar
    victormarcel009
    Neighbour
    3 years ago

    Make sure the Eversafe email with the code is not in your spam or junk folder. Sometimes, emails from new or less recognized sources can get filtered there.

    • vinys94's avatar
      vinys94
      Neighbour
      3 years ago

      The problem is not that I don't receive the email. Is that the code in the email is incorrect according to the login...

       

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