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Disable Arm Stay Countdown / Beeping
How can I disable the arm stay countdown or, at least, the beeping? According to https://forum.telus.com/t5/Security/Panel-doing-a-beeping-countdown-when-Arming-Stay/m-p/156507#M2433, this started du...
I sent TELUS_Support a private message, which led to a phone call from a manager, which led to a technician being sent out.
The technician was able to disable a "delayed arming" setting for arm stay, which has caused the system to arm immediately without an exit countdown. Voila, no more noise from the panel when I arm stay.
By memory, there is two settings for sound. One for the alarm and one for the sensors.
If we are talking about the security system I had you get to settings by putting finger at top of screen and sliding down. To get to advance you need the master password.
I have the opposite problem. My system has gone into silent countdown mode, and I see no way to re-enable the audible countdown. Also, when I return home and want to disarm my system, the "disarm" screen no longer appears. I have to go to "scenarios" and then select "home".
TELUS_SupportOfficial Support Team
Hi there, thanks for reaching out — we understand how frustrating this must be.
For the silent countdown issue, it's possible the audible exit/entry tones were accidentally disabled in your system settings. You can usually re-enable these by going into your panel settings > Sounds > Entry/Exit Delay Tones, and turning them back on.
As for the disarm screen not appearing, that sounds like a configuration or display setting that might need to be reset. We recommend performing a quick system reboot from your panel (Settings > Advanced Settings > Reboot Panel) to see if that restores the standard disarm flow.
- Hi there,Thank you for your reply.I have confirmed that all sounds are enabled. Furthermore, I have rebooted the system. It has not had any effect.Note: I've tried these steps many times in the past. FYI, my system started acting this way about 6 months ago, ON ITS OWN, and I've been living with it. I just haven't taken the time to report it here.As I stated earlier, when I arm my system, there is no countdown of any sort (visible or audible). I can tell from my app (notification) that the system has been armed "Panel - Armed Away", and later that it has actually entered the armed state - "Panel - end of exit delay". There is no feedback from the panel itself.Later, when I try to disarm, and touch the tablet screen, there is no "pop-up" that would prompt/allow me to disarm. Hence, I use a workaround that consists of clicking on the tiny buttons at the bottom of the tablet screen that take me to the "scenario" screen, where I can select "home", followed by my password code. This successfully disarms my alarm.It's like the system is permanently in "silent arming" mode, with no way for me to turn it off.
- TELUS_Support
Thank you for the detailed explanation — we truly appreciate your patience and the steps you’ve already taken to troubleshoot.
Based on what you’ve described, it does sound like your system may be stuck in silent arming mode, or there could be a deeper issue affecting the panel’s interface and audio feedback. Since the issue began on its own and persists despite reboots and settings checks, we’d like to escalate this to our technical support team for a deeper investigation.
To proceed, please send us a private message so we can securely authenticate your account and get this looked into further.
