Forum Discussion
felixmcm
2 months agoOrganizer
Contract ends in June - procedure
My contract with TELUS SmartHome Security ends in June this year after a 3-year contract. I would like to know what to do to make sure my contract does not renew automatically and what the procedure is to send the QOLSYS panel back to TELUS as I wish to be with another alarm company. Thanks!
3 Replies
- RobROrganizer
Hi there. I've recently being going thru issues with Telus Home Security and in the end going to a Honeywell solution and actually owning the equipment and local support. If you have the older QOLSYS, apparently we don't have to send them back. I asked the question to the sales rep about this. I've got this in writing. I assume if it's the newer QOLSYS 4 panels, they would probably want them back. In my case, they don't want the 4 wireless sensors or any panels, integration equipment as well. Hope this helps.
- felixmcmOrganizer
Thanks for your reply and your help!
- TELUS_Support
Official Support Team
Hi! We can help you with the contract renewal and equipment return process. We'll send you a PM so we can review your account and walk you through the steps.