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What happened to Telus rewards?
I was planning on cashing them in. On searching the Telus web site it just keeps looping around and around and of no help. Chat is similar,,,,thus useless as well.
You should have received an e-mail on or around April 3rd which would have contained the following message:
Exciting TELUS Rewards changes are on the horizon! To prepare for an enhanced experience, the TELUS Rewards portal will be temporarily unavailable starting April 11, 2025. During this time, you will be unable to access your account.
In early May, we'll be launching a new TELUS Rewards experience bringing more value to our members.
Stay tuned for an announcement in early May!In the meantime, you can review the updated TELUS Rewards terms and conditions.
Thank you for your continued loyalty and we can’t wait to share what’s next!
Rewarding your everyday,
TELUS Rewards team
Loyal customer for 15yrs plus, more fool me. Like others I just discovered the previously impossible to access (for months) Rewards link has a new and improved program.
Correct, it's new. The falsehood ..... it's not improved. Previous points disappeared in a puff of smoke and the value of remaining points are less than those previously accumulated.
I've had ZERO emails, other than monthly bill notifications, they of course come like clockwork.
No more Starbucks or Amazon cards, where our family saw value, certainly winning no friends with Tim's (yuk) as an option.
Time to reevaluate and consider cutting the cable, and I'd never previously thought that should be an option.
TELUS, after previously singing your praises, this is an epic fail.
That’s exactly my issue; been trying to log into the system forever and it just didn’t work. It would have been handy being able to redeem $160 worth of Amazon gift cards before Christmas but could never get the site to work. Now that they fixed it; changed it; I can access but 75% value of my points are gone and I get a lecture about reading the fine print on my bill. Really pissed, no wonder Telus now is the most complained about company in the Telco in Canada. I think Telus should see that we want to be treated fairly. I’m quite disappointed- like who is advising them internally; how’d they ever think that customers would be happy with this program “enhancement and rollout “.
I received my “callback” from telus after waiting an hour. Pressed one to acknowledge the call; and they put me on hold again for 10 minutes and then I hung up - this is pathetic.
- I don’t agree with them stating they are lying but I do agree the rollout of this is problematic. I don’t check my bills. I look at the total and if it is the same as previous months then that’s all there is to it. Burying something in tiny print to announce points expiring is definitely underhanded. As you can see from this thread Telus clearly has the ability to email customers (although many people didn’t receive the April email a previous poster mentioned) and should have emailed this notice out to the rewards members. In this day and age of ebills, automatic payments and postal strikes they should have known this notification was not enough.Hopefully the Telus decision makers will take this into account in the future.
