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SarahD's avatar
SarahD
Neighbour
5 years ago
Solved

Viewing bills on a closed account

Hey everyone,   I got switched over from Koodo mobility to Telus mobility 4 months ago (I had been with Telus for internet for 1 year, took a 6 month break and then reconnected for another 1 1/2 ye...
  • C_Fun's avatar
    C_Fun
    5 years ago

    Hi there! Customers can still access and view the past 18 months of their past invoices via My TELUS portal on a Cancelled account except in the following situations: Migrations to TELUS Prepaid, Port to Koodo, transfer to another TELUS account) in order to view their e.Bill or make payments to their account. However, other self-serve functions will be disabled.

C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there! Customers can still access and view the past 18 months of their past invoices via My TELUS portal on a Cancelled account except in the following situations: Migrations to TELUS Prepaid, Port to Koodo, transfer to another TELUS account) in order to view their e.Bill or make payments to their account. However, other self-serve functions will be disabled.

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